Billy Support
Questions, problems or ideas about Billy? You’re in the right place.
Contact us
Email support@getcorpus.app and mention Billy in the subject. You can also write from the app: open Settings, then Help & About, then Contact Support. We read every message and reply as soon as we can.
Common questions
Where is my data?
Your budget is only on your iPhone. Billy has no user accounts and no server that stores your budget, so there’s nothing to sign in to and we can’t see it. Billy does send usage analytics and crash reports to PostHog, an analytics service in the European Union. They’re tied to a random ID and never include anything you enter, such as amounts, payees or notes. The Privacy Policy has the details.
How do I move Billy to a new iPhone?
Set up the new iPhone from a backup of the old one (iCloud or your computer), and Billy comes along with everything in it. Or, in Billy on the old iPhone, open Settings, then Data, then Back Up, and save the file somewhere you can reach from the new iPhone, like iCloud Drive. On the new iPhone, open Billy’s Settings, then Data, then Restore from Backup, and choose that file.
How do I get Billy Pro back on a new or reset device?
Sign in with the same Apple Account you bought it with, open Billy and tap Restore Purchases. It’s on the paywall and in Billy’s Settings.
How do I cancel Monthly?
Open the Settings app on your iPhone, tap your name, then Subscriptions, then Billy. Cancelling stops future charges, and Billy Pro stays on until the end of the month you’ve paid for. Apple explains it step by step in its guide to cancelling subscriptions.
I bought Lifetime, but I’m still paying for Monthly
Apple doesn’t cancel a subscription when you buy Lifetime. Cancel Monthly as described above. Lifetime keeps everything unlocked.
How do I ask for a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in and choose the purchase.
Which bank statements can I import?
CSV, OFX, QFX, CAMT.053 and MT940. Download a statement from your bank’s website, then open the file in Billy (from the Files app or the share sheet), or import it from inside the app. For CSV files, Billy asks which column is which once and remembers it for that bank.
Is receipt scanning private?
Yes. Receipts are read on your iPhone, and the images stay there.
How do I delete everything?
In Billy, open Settings, then Data, then Delete All Data. It erases every budget, account, transaction, receipt and medal on that iPhone. Your purchase isn’t affected. Deleting the app also removes your budget data from that iPhone. Usage analytics already sent to us stay for up to 7 years unless you ask us to delete them sooner: email support@getcorpus.app with the analytics ID shown in Billy’s Settings (see section 11 of the Privacy Policy).
Billy is locked and Face ID isn’t working
App Lock uses your iPhone’s Face ID or passcode, so you can always unlock Billy with your passcode.